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June 3rd, ITGenerations
launch add on to offshore Call Centre facilities. |
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June 17th, ITGenerations inc
joins the services and software partnership program with Knowledge
Management Inc Reston, Virginia, USA. |
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Welcome
to C R M venture
of ITGenerations inc
Whatever your needs, ITGenerations has the professionals for the job. We have experience in blended call centers, multi-media call centers, agent training, motivation techniques, managing agent turnover, call center outsourcing, interactive voice response system design, advanced call routing logic, reporting
tools and overall best practice standards for creating today's true customer interaction centers.
Our pervasive transactional call center based on Voip, UMS, Foip and ITGenerations call routing engine.
No one can beat our competitive offshore and inshore rates with high
end software and personal handling.
for
in-bound call blending / routing :
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Customer
care / surveys |
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Order
processing / fulfillment |
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Catalog
sales / tech support |
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Shared
/ dedicated Assistance |
for
out bound calls:
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Product
promotion |
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Up
sales / cross sales |
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Direct
Marketing / fund raising |
for
web broad band handling:
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Cyber
marketing /shopping |
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Back
office EDI support |
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PSTN
/ web-2-web Callback |
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Text
Chatting / email patrolling |
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